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F.A.Q.


What is QuartzStone12?

QuartzStone12 is a brand name for Reconstituted Stone, like many brands in the market place, it is a particular brand we promote and prefer to work with due to QuartzStone12 being the best in the market. It can be used for new kitchen benchtops & renovating existing benchtops.

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What's the difference between QuartzStone12 and other Quartz brands?

QuartzStone12 is uniquely designed and manufactured to the highest standards.

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What is overlay?

If you already have a benchtop (might be out dated), overlaying means keeping your laminate and using it as a base for your new stone benchtops. The stone will simply cover the laminate and the edging.

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Is it Caesarstone?

Caesarstone has become a term. It is actually a Quartz Based Stone. The characteristics are identical, with a different brand, QuartzStone12 is also a Quartz based stone.

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What is the difference between Caesarstone (inc other brands) and QuartzStone12?

QuartzStone12 has a 12MM thick character. Which allows it to be specified for Vertical & Horizontal surfaces. Other brands is a 18 - 20MM thick character, it is too heavy for vertical surfaces. It is far too thick to overlay also.

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How can i get a quote?

Call our friendly staff on 03 9791 3720 to book an onsite consultation & quote or email your plans to sales@unitedstonemelbourne.com.au

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How long does it take to install?

Half a day to a full day.

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What is the lead time?

Depends on the time of year, however on average of 1 to 2 weeks.

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Who does the removal of appliances?

We will arrange it all for you. Licensed plumbers will be appointed.

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Do i need to provide templates?

No, We unequally laser template. Please allow 30 Minutes onsite for our templater.

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Can i change my appliances?

Now is the best time to do this, we will cut your new appliances out on your new stone benchtops, and our licensed plumbers will re connect your new appliacnes.

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Can i extend my benchtop width?

Yes

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What are the payment options?

$500 deposit paid upon booking, and the balance is paid on COMPLETION. No progress payments.

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When is the payment due?

While the installers are there, you will complete a check list and sign the job off. This is where it is paid to the installers.

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What is the deposit required?

$500 Only. This is part of our Service Guarantee.

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What is the warranty?

10 Year Labour & Material Warranty.

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Does QuartzStone12 have to be sealed?

No. QuartzStone12 is polished naturally with water unlike other brands. This is the reason it will never discolour like other brands who use chemical enhancers to polish the surface of the stone.

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Does it chip easily?

No.

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If it does chip, is it hard to repair?

No.

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What is the biggest piece i can get without a join?

1600 x 3200 mm

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Can i have it on my splashbacks?

Yes. Because it is 12MM thick, it will NOT pass your arcs and will sit nicely.

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Do i have to remove my tiles for the splashbacks?

This depends from Job to Job, however it is not essential.

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Can I add a waterfall panel to my benchtop?

Yes.

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Can you overlay existing rounded edge?

Yes.

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Do you template our kitchen or do i need to supply them?

We laser template.

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Why do you laser template?

For 100% precision. Traditionally stone masons or cabinet makers work with a 3MM thick MDF for template. However these are NOT moisture resistant and in a stone manufacturing environment, where water cutting and polishing is required, the moisture levels are extremely high and damages the MDF Template. This is why we do NOT take the risks.

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When will my kitchen be usable after the installation?

Immediately.

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